Ashok Tour & Travels aims to provide reliable and satisfactory taxi services. This Refund Policy outlines the terms under which refunds may be issued.
Cancellation Before Pickup
Customers can cancel their booking before the scheduled pickup time. Refund eligibility depends on the timing of cancellation and any advance payment made.
Last-Minute Cancellation
Cancellations made close to the pickup time may not be eligible for a full refund. A partial refund or no refund may apply depending on the situation.
No Show Policy
If the customer fails to be present at the pickup location at the scheduled time without prior notice, no refund will be provided.
Service Issues
If there is a genuine issue from our side, such as driver unavailability or failure to provide the service, eligible customers may receive a full or partial refund.
Advance Payment Refund
Any advance payment made during booking will be refunded based on the cancellation policy and service conditions.
Processing Time
Approved refunds will be processed within a reasonable time. The time may vary depending on the payment method used.
Non-Refundable Situations
Refunds will not be provided for delays caused by traffic, weather conditions, or other unavoidable circumstances beyond our control.
Contact Us
Name: Ashok Nimbal
Phone: +91 76664 23813
Email: nimbalashok14@gmail.com
Address: H. No. 2/342, Room No. 10, Ground Floor, New Vaddem, Near Mosque, Vasco da Gama, South Goa, Goa – 403802